Shipping Policy

Shipping rates and carriers vary based on location and we are happy to adjust based on your needs. Skis, bikes, and other large items may cost more than the default shipping. We generally split the cost to keep things fair. You'll receive an email notification once your shipping label has been printed. Our rates are based on price but please understand that international (or Alaska) shipping may require additional fees. We do our best to make rates fair so reach out for a quote. 

International Orders: Duties, Taxes & Import Fees

We ship worldwide from our shops in Jackson and North Conway, New Hampshire. International orders may be subject to import duties, taxes (such as VAT or GST), and customs brokerage fees charged by the destination country. These charges are not included in your product price or shipping cost, and they are the responsibility of the recipient.

Fees are set by your country's customs authority and vary based on the item, its value, and where it was made, so we aren't able to predict the exact amount. Your carrier will typically collect them before or at delivery. If you're unsure what to expect, we recommend checking with your local customs office before ordering.

Refused or unclaimed packages: If duties aren't paid and a package is refused, abandoned, or returned to us, we'll refund the cost of the merchandise minus the original shipping charges and any return shipping, duties, or fees charged to us by the carrier. Packages abandoned in customs and not returned to us are not eligible for a refund.

Customs declarations: We are required to declare the full value of every shipment accurately. We can't mark orders as gifts or list a lower value to reduce fees.

Delays: Customs processing can add time beyond the carrier's estimated delivery window, and those delays are outside our control.

Questions before you order? Reach out and we'll help however we can.